FAQ

About Piffl

Where is Piffl available?

See a complete list of countries and cities here, or download the app to see a map of all available boxes.

How do I contact support?

We are here to help you. Send a request for help via the app or send a mail to support@piffl.se.

During certain hours we are also available on +46 10 204 00 66 (unfortunately we do not have the resources to be available by phone every working day). Piffl support will get back to you within 96 hours!💓

Rent

I can not start my rent? - Start rent button gives no response

In most cases, the reason for the problem is in the connection or in case of poor reception/signal. For it to work, it is usually enough that you:

Make sure you are within 5 meters of the box
Restart the app
Turn off and turn on bluetooth again
Make sure your app is up to date

I can not start a rental? - Other reasons

Can't start a rental? There can be several reasons for this:

Insufficient funds: The system can validate your card with a reversible transaction. Make sure you have enough money on your card and if not, it may be a good idea to top up your account.
Blocked account: In such a situation, you will receive an error message in the app. Read it carefully and contact support@piffl.se if necessary.
Failed payments: If we could not charge you for your previous rent, you can not request a new one until the unpaid payment has been paid. Contact your bank and ask them to allow this transaction. Contact support@piffl.se if you need further assistance.
Technical problems: If you experience any, take screenshots and contact support@piffl.se. The more information you provide, the faster we can help!

Where can I use the product?

You can carry out your activity anywhere in the city's public environments. But keep in mind that the product should be returned to the same box and compartment, so a tip is to stay in the area around the box you have rented the product from.

My product was broken/parts were missing, I do not want to use it?

Return the product in the same process as you do when you end a rental and state the problem and we will make sure that no one can rent the tray after you. If this happens immediately after the rental has started, you will avoid being charged.

Return

I do not have the opportunity to return the item I rented?

A fee of SEK 800 will then be charged in addition to the charge for the cost of the time you rented the product, this fee covers part of the cost of:

Missed rents after your rent
Personnel cost, personnel are sent to the site and replace the product within 96 hours
New product

This includes occasions when:

The product was stolen from you during the rental
The product was dropped

While I was renting a product, my phone ran out of battery. What now?

Make sure you have enough battery before you start renting! 😌 If you run out of battery during the rent, you will continue to be charged according to the standard rental rate. If the battery should still run out: Go to the Piffl app on someone else's mobile, log in to your profile and end your rental.

I can not end my rent?

In most cases, the reason for the problem is in the connection or in case of poor reception/signal. For it to work, it is usually enough that you:

Stands within 5 meters of the box
Restarts the app
Turn off and turn on bluetooth again

The product broke while renting?

No problems, accidents happen. The important thing is that you rate and write in what happened and how the product fails when you return the product so that we have the opportunity to replace/supplement the product. We then deactivate the current compartment and send out staff within 96 hours to confirm the product's status and fix the problem.

Some parts of the product disappeared during the rent?

A fee will then be charged in addition to the charge for the cost of the time you rented the product, this fee covers part of the cost of:

Missed rents after your rent
Personnel cost, personnel are sent to the site and complete the product within 96 hours
New part of product

What happens if I do not have time to return before a box is closed for the day?

You can ALWAYS return a product, however, you can not start a rental after a certain time, that time is specified on each box in the app.

Payment

How much does it cost to use Piffl?

Information about prices is available directly in the Piffl app. You can easily click on a box on the map to check the current price for Piffla in your city.

Can I get a receipt for my rent?

You can access receipts for your Piffl rentals directly in the app!📲
All you have to do is open the menu in the Piffl app, press "History" and select the rental you want the receipt for. At the bottom of the page you can press on "Download PDF receipt". Smooth and easy!

What payment methods can I use?

Paying has never been easier! 😎

Once you have logged in, you will need to add a payment method to your account. To do so, open your profile in the app, click on the payment method and choose the option that suits you best.

I did not receive my refund?

It can take up to 14 business days to receive a refund. If more time has passed and you still have not received your refund, please contact our support team via the email address support@piffl.se.

Products

I wish to have a product available that does not exist today?

Can’t find your favorite activity? Or do you want to suggest an activity you think would be appreciated to have in your city? Contact us via info@piffl.se!

How do I give feedback regarding a product?

We love feedback! If you wish to provide feedback on a product, you have the opportunity to do so when you end the rent in the app. You can also go back to a rental under "history" and leave feedback, or contact info@piffl.se.

I want a box here!

Tell us where you want the box and hopefully you will soon have a box available near you! 🤩

The box isn’t where it says it should be on the map?

The stations weigh several hundred kilos, in case it has been moved please contact our support.

Piffl-Account and data management

I can not log in to the app. What should I do?

Check if you have performed the following things:

Is the email correct?
Have you been using the same login method as last time?
Verify that you are at page "log in" and not "sign up".
Restart the app.
Verify that you have the latest version of the app.

If the problem is still there, please contact our support.

How do I delete my Piffl account

If you want to delete your profile, please contact support@piffl.se.

Can I rent more than one activity through the same Piffl account at the same time?

Right now, there is no option in the app to rent multiple activities with a Piffl account. Each person must have a registered profile to start a rental.

Sustainability

How environmentally friendly is Piffl?

"Unused resources are wasted resources"

Sustainability is at the heart of sharing economy. We want to promote access before ownership and we aspire to use quality products with a long shelf life.

Take, for example, the cube we have chosen, which has an expected life cycle of 500 uses. If it is not stolen, it will be used 500 times before we replace it (if needed). Compare that with a privately owned block in a storage / garage somewhere in Sweden that is used on average 3 times a year and then replaced after a few years. By instead sharing the availability of a product between several users, it is likely that for every new product that is placed in a Piffl box, users and ultimately society will not consume about a hundred new products.